Save the sale
before they hit confirm.

A cancel screen that suggests discount, pause, or downgrade based on the reason. Recover 25-40% of cancellations on average.

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THE CHALLENGE

Most cancel buttons are just a cancel button

Without a save-the-sale step, every cancel intention becomes lost MRR. With one, you recover a quarter to a third of would-be cancellations — and learn exactly why the rest left.

WHAT'S INCLUDED

Every save-the-sale lever, in one flow

Reason collection, smart offers, downgrade option, reactivation — built in from day one.

Save-the-sale offers

Auto-suggest a discount, pause, or downgrade based on the cancel reason — applied with one click.

Cancel-reason collection

A short list of reasons (configurable) gives you the data you need to fix the root cause.

Pause as an alternative

Offer a 1, 2, or 3-month pause as a softer alternative to cancellation — most subscribers come back.

Plan downgrade option

Surface a smaller plan if the reason is “too expensive” — keep the customer, lose less revenue.

One-click reactivation

Cancelled subscribers can reactivate from a magic-link email — no checkout, no friction.

Save rate analytics

See exactly which offer saves which reason — and how much MRR your cancel flow is recovering.

Cancel Subscription
38% saved

Why are you leaving?

Too expensive

I have too much already

Not using it enough

Wait — try this instead

SEE IT IN ACTION

What your subscriber sees before they cancel

Reason on top, three save-the-sale alternatives below, and a single cancel-anyway button at the bottom. The 38% save rate badge shows what merchants typically achieve.

  • Reason picker — short list, single-select, fast to complete
  • Save-the-sale offers tailored to the reason (discount, pause, downgrade)
  • Cancel-anyway button stays accessible — never hidden or dark-patterned

HOW IT WORKS

Saved in 3 steps

The save-the-sale flow runs entirely in the Customer Portal — no merchant action required.

01

Customer clicks Cancel

In the Customer Portal, instead of an instant cancel, they hit your Cancellation Flow screen.

02

They pick a reason

Joy maps the reason to the right save-the-sale offer — discount, pause, or downgrade.

03

They accept or confirm cancel

If they accept, the subscription updates instantly. If they cancel, you have the reason data and a magic-link reactivation pre-queued.

FAQ

Common questions about the cancellation flow

How much does cancellation flow recover on average?+
Joy merchants see 25-40% save rates depending on the offer mix and the cancel reason distribution. Set up a 10% discount alone and you typically save 15-20%.
Can I customise the cancel reasons?+
Yes. Add, edit, or remove reasons in Settings → Cancellation Flow. Keep the list short (3-5 reasons) for the highest completion rate.
Can the offer differ by reason?+
Yes. “Too expensive” might trigger a discount; “I have too much” might trigger a pause; “Switching brands” might trigger a downgrade.
Will customers see the offers in every cancel attempt?+
You decide. Limit save-the-sale offers to once per customer per year, or show them every time — Joy tracks usage so you don't over-discount.
How does one-click reactivation work?+
After cancel, Joy emails the customer a magic link. Clicking it reactivates their subscription on the same plan and payment method — no checkout required.
Does this affect Shopify's native cancel flow?+
No. Joy intercepts the cancel action in the Customer Portal but uses Shopify's native subscription API underneath. Your data stays where it belongs.

EXPLORE MORE

Related features

Recover the cancellations you'd otherwise lose

Save-the-sale offers, reasons, reactivation — included free for 6 months.

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  • Free 14-Day Trial
  • No Credit Card Required
  • Cancel Anytime