Trusted by 5,000+ Shopify brands growing recurring revenue with Joy
Turn every cancel click to a retention opportunity.
A generic 'please stay' fails. Joy matches the right save offer to the right subscriber, listens for the reason behind every cancel, and proves in MRR exactly how much you kept.
Deciding whether to lead with pause or cancel? Read the pause vs cancel guide — the subscriber’s view, and the retention case behind it.
Everything you need to know
about cancellation flows.
A cancel click isn't a decision — it's a moment you can still win. Joy's flow builder intercepts that click with the right save offer for the right subscriber, drawn from 9 save actions and targeted by up to 20 conditions across customer history, subscription value, and cart contents.
Nine of them: offer a discount, add a free gift, pause instead of cancel, skip the next order, swap a product, change frequency, change the next order date, edit quantity, or hand off to support. You build separate cancel and pause flows, so the right subscriber sees the right offer at the right moment.
Yes. Target each flow with up to 20 conditions across customer history, subscription value, and cart contents. A generic "please stay" fails; a discount aimed at the price-sensitive subscriber lands.
Collect cancellation reasons with a built-in survey and free-text answers. Every reason a subscriber gives is a signal you can turn into a product, pricing, or fulfillment fix — and you can set a discount cooldown so your save offers stay profitable.
Yes. A live activity log and metrics show MRR retained, retention rate, subscriptions retained, and flow entries — with CSV export — for both cancel and pause flows. Saving a subscriber becomes measurable, so you can make it repeatable.
Yes. A dedicated retention specialist migrates you off your current app free — with subscriber data and charge history preserved — from Recharge, Loop, BOLD, Appstle, Seal, or PayWhirl, and configures everything in a 48-hour Concierge Setup. Start free forever on up to 50 active subscriptions; paid plans are Starter at $49/mo + 0.75% and Pro at $199/mo + 0.5%, with $0 per order, ever.