Save subscribers who
didn't mean to leave.
Smart retry logic, branded recovery emails, and customer-side payment-update prompts - turn declined cards into renewed subscriptions while you sleep.
Start Free on ShopifyTHE CHALLENGE
20-40% of subscription churn isn't a choice - it's an expired card
Cards get reissued. Banks block routine charges. Without a recovery system, every involuntary failure becomes a lost subscriber. Joy retries intelligently and asks customers to update - before they realise anything went wrong.
WHAT'S INCLUDED
Everything you need to recover the revenue
Every capability below is included from day one. No feature gates, no plan upgrades.
Smart retry logic
Schedule retries on the days banks are most likely to approve - not at fixed intervals that keep failing.
Branded recovery emails
Automated emails to the subscriber the moment a charge fails, with a one-click link to update their card.
Self-serve card update
Customers update their payment method from the portal - no Shopify login required.
Pre-expiry reminders
Detect cards expiring before the next charge and prompt customers to update in advance.
Configurable schedules
Choose how many retries, on which days, and when to pause the subscription if all retries fail.
Recovery analytics
Track recovery rate, revenue recovered, and average days to recover - see exactly what Joy saved.
Payment recovery
Control when billing attempts are made again after a failed attempt
Retry failed payments
Max retry attempts
Delay before retry
Action when max retries reached
SEE IT IN ACTION
The recovery settings, built into Joy
One screen controls retries, recovery emails, and what happens after the last failed attempt. Sensible defaults out of the box - turn it on and you're protected.
- Toggle Payment recovery on and Joy starts retrying failed charges automatically
- Set max retry attempts and the days between each retry per plan
- Decide what happens after the final failure - pause, cancel, or notify your team
HOW IT WORKS
Recovery in 3 steps
A failed charge becomes a renewed subscription - without a single email from your support team.
A charge fails
Joy detects the decline the moment Shopify reports it - no batch job, no waiting.
Retry and reach out
Joy retries on optimal days and emails the customer a branded recovery message with a one-click update link.
Resume or pause
When the card clears, the subscription resumes automatically. If all retries fail, Joy pauses (or cancels) per your settings and logs the outcome.
FAQ
Common questions about dunning management
How many retries does Joy attempt?+
Will customers know a charge failed?+
What happens if all retries fail?+
Does Joy support payment-method update without login?+
Can I see how much revenue dunning recovers?+
Does this work with all Shopify payment gateways?+
EXPLORE MORE
Related features
Stop losing subscribers to expired cards
Joy retries, recovers, and reports - free for 6 months. You only pay when you earn.
- Free 14-Day Trial
- No Credit Card Required
- Cancel Anytime