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BYSIX: How a Hair System Brand Turns Wear Rate Into a Delivery Schedule.

How BYSIX matches subscription intervals to how fast each hair-system base wears out, and runs a second schedule for the consumables. Strategy breakdown for brands selling durables.

BYSIX Micro HD hair prosthesis on a white background - subscription case study
Worn, Not Used Hair Systems Deplete By Wear Not Volume
Two Clocks Wearables And Consumables Run Separate Interval Menus
Fitted Spec Colour And Wave Chosen Per Customer Order

Why Hair Systems Fit Subscriptions

Most subscription categories run on volume — the bottle empties and the customer reorders. A hair system runs on wear. The base thins where it meets the scalp, the knots loosen, and at some point the piece stops passing as hair. That deadline arrives whether or not the wearer is thinking about it.

  • The failure mode is public. A worn base shows to everyone the wearer meets, so being late carries a social cost rather than an inconvenience.
  • Lifespan belongs to the product, not the person. A thinner base wears faster whoever wears it, so the merchant can predict the interval better than the customer can.
  • One wearable drags consumables behind it. Adhesive, remover and shampoo run down on their own faster clock, so a single wearer generates two reorder rhythms.

BYSIX’s Strategy

The catalogue splits in two, and the halves run on different clocks. Eight system models sit between €260 and €365, each ordered against a chosen colour and wave. Around them sit the things that keep a system on a head: adhesives, removers, shampoo, a mask, paste and wax.

The subscription menus follow that split. Systems carry long intervals — two to six months on the Ultra HD Plus, three to seven on the Micro HD. Care products carry short ones: fifteen days, monthly, two months, three. The discount never moves: five percent on both.

BYSIX does not run one subscription with a menu of intervals. It runs two schedules, and which one appears depends on whether the item wears out or runs out.

The exclusions are as deliberate. Custom builds, the €71 colour swatch ring and the cape are one-time only.

What Makes It Work

  • The interval menu is the spec sheet. Choosing between three and seven months tells the customer how long that base should last. The plan doubles as a durability claim.
  • A flat five percent keeps the discount out of the argument. Nobody is bribed onto a longer interval than their product life supports. What is sold instead is never being caught short.
  • Two clocks catch two kinds of customer. Someone not ready for a €365 replacement will still put a €26.90 shampoo on a monthly plan, and that account is open when the system wears through.
  • Fitting the order once creates the switching cost. Colour and wave are set at the first purchase and carried forward, so reordering is a confirmation and leaving is a fitting appointment.

Key Takeaways

If you sell a durable that degrades — wearables, filters, blades, anything replaced on a schedule rather than emptied:

  • Publish the wear rate as the interval options. Skip the generic monthly plan. Offer the range the product actually lasts.
  • Give consumables their own menu. Accessories deplete far faster than the thing they maintain, and one interval list cannot serve both.
  • Hold the discount flat. A rate that changes by interval turns the decision into arithmetic. A flat one keeps it about supply.
  • Keep the fitted details on the account. Carry size, colour and spec into every repeat, so a reorder takes one click and leaving takes an afternoon.

Build This with Joy Subscriptions

Here is how to build BYSIX’s two-clock model with Joy Subscriptions on Shopify:

  • Custom billing intervals - Put a two-to-seven-month range on the wearables and a fifteen-day-to-three-month range on the care line, so each product offers only the schedule that fits.
  • Subscribe & Save - Apply one flat percentage across every plan instead of a ladder, the way BYSIX holds five percent on systems and consumables alike.
  • Customer portal - Wearers push a replacement back a fortnight when a base outlasts its estimate, or pull it forward when it does not.
  • Subscription analytics - Watch which intervals renew, and correct the published lifespan when the data disagrees.

The hard part is not the plumbing. It is deciding which products deserve a plan at all, so start with the ones whose replacement date you can predict better than your customer can. Free Forever covers the first 50 active subscriptions with no transaction fee, which is room enough to test the theory.

Frequently asked questions.

How do I set subscription intervals for a product that wears out instead of running out?+
Work from the product's service life, not from a calendar convention. A hair system, a filter or a razor cartridge has a measurable lifespan that varies by model, so the interval list on each product page should be the range that model actually lasts. BYSIX offers two to six months on one base and three to seven on another, which tells the customer what they bought as much as when it arrives. An interval menu that matches real wear retains better than a single generic monthly plan.
Should the accessories around a durable product be on the same subscription schedule?+
No, and trying to force it is a common mistake. Adhesives, removers and shampoos deplete on a much faster clock than the item they maintain, so they need their own interval list - fortnightly to quarterly rather than quarterly to twice a year. Running two schedules also opens a second, cheaper entry point: a customer not ready to commit to a large replacement will still subscribe to a shampoo, and that account is already open when the replacement is due.
Is a flat subscription discount better than one that scales with the interval?+
It depends on what you want the plan to do. A flat rate, like the five percent BYSIX applies to every subscribed item, keeps the discount out of the decision entirely - nobody is being paid to choose a longer interval than their product life supports. Scaling the discount by commitment makes sense when you are trying to move order size, but on a fitted or spec-matched product it just encourages customers to over-commit and then cancel.
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